Skip to main content
●User Support & Documentation

How can we help you in Winvoice?

Find answers, step-by-step guides, and the latest updates for your invoice workflows.

Tisa
Popular topics:
Latest releaseUpdate – September 14, 2026
All release notes →

Support for 4 decimal places when reconciling against Visma.net, multi-select and batch actions in approval lists, coding templates, and automatic discount adjustment for cash discounts.

FAQ

Quick answers to common questions from approvers and finance teams in Winvoice.

Why can't I approve or authorize my invoice?

Check that the invoice has reached your step in the approval workflow and that you are assigned as the active approver. If mandatory coding is required (e.g. account, cost center, or project), this must be completed on all lines before approval.

How do I set up a substitute when going on vacation?

Click your user profile in the top-right corner of Winvoice, go to Settings, and select the Substitution tab. Choose the colleague who will replace you and select the start and end dates. All invoices during this timeframe will automatically route to your substitute.

How often are vendors and charts of accounts synced from our ERP?

Winvoice syncs vendor registers, charts of accounts, cost centers, and projects automatically every 15 minutes. An administrator can trigger an instant synchronization at any time under Organization Settings -> Integrations.

How do your release cycles work and where can I see what changed?

We deliver continuous updates in two-week cycles. All new features, bug fixes, and ERP connectors are automatically documented in our Release Notes under the Releases tab.

Can't find what you're looking for? Explore all articles in the documentation archive or read the latest release notes.